Privacy Policy
Effective August 24, 2026 · Last updated August 24, 2026
This Privacy Policy describes how Clear Life Media, LLC ("Clear Life," "we," "us," or "our") handles information through Clear Life Live on iOS, Android, Apple TV, Google TV/Android TV, Amazon Fire TV and tablet, Roku, and the web.
Information we collect
Depending on the device and features you use, we may collect:
- Account and profile information: email address, display name, profile image, authentication identifiers, account status, and preferences.
- Purchase and access information: subscriptions, pay-per-view entitlements, product and transaction identifiers, purchase platform, refund or revocation status, and purchase-policy acknowledgments.
- Viewing and app activity: content selected, playback position, viewing progress, completion status, watch history, saved lists, reminders, and interactions needed to provide and improve the service.
- Communications and user content: chat messages, support messages, booking or contact requests, profile uploads, and other information you choose to provide.
- Device and technical information: device type, operating system, app and channel version, push-notification token, IP-derived security information, crash reports, performance information, playback errors, and diagnostic events.
How information is collected
We receive information directly from you, automatically from the app or website when you use Clear Life Live, and from platforms or service providers involved in authentication, purchases, streaming, notifications, support, and delivery.
How we use information
- Provide accounts, authentication, profiles, streaming, purchases, memberships, watch history, chat, reminders, and customer support.
- Verify purchases, restore access, prevent fraud, investigate delivery problems, process refunds or chargebacks, and comply with store requirements.
- Operate, secure, troubleshoot, measure, and improve Clear Life Live.
- Send transactional messages and, when you choose to receive them, marketing messages. You may unsubscribe from marketing messages at any time.
- Comply with law, enforce our terms and policies, and protect users, Clear Life, and our partners.
Service providers and disclosures
We do not sell personal information. We disclose information only as needed to operate Clear Life Live, complete purchases, protect the service, or comply with law. Providers may include, as applicable, Google Firebase services, Apple, Google Play, Amazon, Roku, RevenueCat, Mux, Cloudflare, Resend, and other hosting, storage, communications, payment, streaming, security, or support providers. These providers process information under their own terms and privacy commitments and are expected to protect it consistently with applicable law and their agreements with us.
Purchase platforms make their own payment and refund decisions. We may provide them with purchase status and relevant content-access or playback evidence for purchase support, fraud prevention, chargeback response, or refund review.
Permissions and your choices
Optional device permissions, such as photo-library or camera access for choosing a profile picture, are used only for the feature presented to you. You can manage device permissions in your device settings. You can manage marketing preferences in the app or use the unsubscribe option in a marketing message.
Data retention
We retain personal information only for as long as reasonably needed to provide Clear Life Live, maintain security and purchase access, resolve disputes, enforce agreements, and satisfy legal, tax, accounting, fraud-prevention, and app-store obligations. Retention periods vary by the type of information and why it is held.
After account deletion, limited transaction, settlement, refund, fraud-prevention, security, and legal-compliance records may be retained when reasonably necessary or legally required. Information retained for those purposes is not used to continue an active Clear Life Live account. Backup copies may remain for a limited period until routinely overwritten or deleted.
Account and data deletion
Clear Life Live users can initiate account deletion from the app's Account screen. You can also request deletion of your account and associated data, or request deletion of selected data, through our Data and Account Deletion page. We may verify that the request comes from the account holder before completing it.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information. No internet transmission or storage system can be guaranteed completely secure.
Changes to this policy
We may update this policy as Clear Life Live evolves. We will post the updated policy here and revise the effective or last-updated date when changes are made.
Contact us
Clear Life Media, LLC
324 E. Main Street
League City, Texas 77573
info@clearlifemedia.com
346-704-0006